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Volunteer

Why we need your help

As an independent local charity most of the work at Citizens Advice Aylesbury Vale is carried out by highly trained volunteers supported by a small team of paid staff. Without the support of our volunteers we would cease to function.

The aim of the Citizens Advice is: “to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively and equally: to exercise a responsible influence on the development of social policies and services both locally and nationally.”

We assist people within the community, by giving them the information and tools needed to manage their problems; working in the areas of debt, benefits, employment, relationships, consumer and legal issues, to name but a few.

We currently have the following volunteer roles;

Gateway Assessment and Advice
  • Gateway Assessors – This is usually the first part of the training process for all new Advice Volunteers. Our trained gateway assessors help provide an effective and efficient triage service to members of the public. Their role is client facing and focuses on empowering clients to be able to deal with their situations. This is a supported role (training takes up to 10 weeks) with continuous learning and scope for development be it to adviser or supervisor role.
  • Advisers – Advisers deal directly with the public, helping them to solve their problems. All our advisers receive professional training and gain invaluable experience in advice work. The training course takes 6 months and requires completing learning modules at home and regular meetings with a guidance tutor. You will also attend courses and learn from experienced Advisers. All Advisers must first complete the Gateway Assessor training and gain experience in working with clients before moving on to Adviser training.

New Advice Volunteers start by following a 10 week training programme which will include attending group sessions at our Aylesbury training centre as well as observed interviews and “on the job” training at your local office. 

How to apply

Click here to complete our Volunteer Expression of Interest Form. Once you have completed the form and emailed it back to us you will be invited to come into one of our offices to see how the advice process works and get a feel if its right for you.