A little bit about us

The Citizens Advice Aylesbury Vale offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, employment, immigration, consumer and other problems. Our advice is available to anyone living or working in the Aylesbury Vale district regardless of race, gender, sexuality, age, nationality, disability or religion.

We are an independent Charity constituted as a Company Limited by Guarantee.

We are a member of Citizens Advice Ltd, the national body, which supplies support and assistance including the continual update and maintenance of the mass of information needed by our advisors in their daily task of helping people. Citizens Advice also supplies the IT systems through which we capture data on the problems people encounter, data which is used as evidence in campaigns to prevent problems arising. They additionally provide policy best practice, and service quality systems.

A Board of elected Trustees meets regularly to govern the Charity by setting policy, determining corporate strategy, making major decisions about the use of finances and to review the operations to ensure they meet our aims and objectives.

All Trustees are volunteers and we try to maintain a suitable mix of skills and diversity and regularly review when new trustees are required. All prospective Board members are formally interviewed and given the opportunity to see the Bureau and Board at work. Every new Trustee has to be proposed for appointment and accepted at a full Board meeting. The appointment has then to be confirmed at the next Annual General Meeting.

Citizens Advice Aylesbury Vale has a paid Chief Executive Officer who is responsible to the trustees for managing the day-to-day affairs of the Charity. They are assisted by a number of paid staff in ensuring that the service we deliver meets the needs of our clients, the quality standards required by our membership of Citizens Advice, and the targets we have agreed with our funders.

More details of our structure, activities and finances can be found in our Annual Reviews and Annual Accounts which can be found in the Documents and Reports section of this site.