Face to Face Advice

New Clients

New Clients needing advice should call Adviceline on 0344 4111 444

Lines are open Monday to Friday from 10am to 4pm.

You can also ask for help in accessing Adviceline at our offices on Pebble Lane in Aylesbury.

Please note that advice cannot be given at reception.

You can also ‘Drop In’ for a short 10 minute assessment with one of our volunteers who will take you through your next steps. In Aylesbury our ‘Drop In’ advice is available on Monday or Friday in between 10am and 1pm. In Buckingham ‘Drop In’ advice is available during the office open hours.

Existing Clients

Existing clients needing further advice on the same issue can make an appointment by telephoning us during opening hours on 01296 329 854. Select Option 2 to get through to the Aylesbury Office or Option 3 to get through to the Buckingham Office.

Please have your client reference number to hand so that we can quickly find your details. You will have been given this number at your previous appointment or after calling Adviceline.

Open Hours


Monday:      10am – 1pm    Appointments and Drop In

Tuesday:     10am – 2pm    Appointments Only

Wednesday:   10am – 2pm Appointments Only

Thursday: Closed

Friday:         10am – 1pm Appointments and Drop In

Saturday/Sunday: Closed


Monday: Closed

Tuesday:     10am – 3pm    Appointments and Drop In

Wednesday: 10am – 3pm   Appointments and Drop In

Thursday:   12pm – 5pm    Appointments and Drop In

Friday:         10am – 1pm    Appointments and Drop In

Saturday/Sunday: Closed